Shipping policy

1. Order Processing Time


  • All US orders are processed within 1–2 business days (Monday–Friday, excluding US federal holidays).
  • Orders placed after 5:00 PM EST will be processed the next business day.
  • Holiday sales, peak seasons & high-volume orders may extend processing to 2–3 business days.
  • We do not process & ship orders on weekends, Thanksgiving, Christmas, New Year and other official US holidays.

2. US Shipping Methods & Delivery Estimates (USPS / UPS Ground)


  • Standard Ground Shipping: $5.99 flat rate | Transit time: 3–7 business days to all contiguous US states
  • Free Standard Shipping: All US orders over $75 USD qualify for free ground shipping
  • Expedited Shipping: $12.99 flat rate | Transit time: 2–3 business days
  • Alaska, Hawaii, Puerto Rico: Additional $8.99 surcharge, delivery: 7–12 business days
  • We do NOT ship to PO Boxes, APO/FPO addresses

3. Shipping Fees & Additional Charges


  • Shipping cost is automatically calculated at checkout based on order weight, location and shipping option.
  • No hidden handling, packaging or fuel surcharges.
  • Oversized/heavy items may apply extra shipping fees, clearly shown before payment.

4. Order Tracking & Shipment Notification


  • Once your order is fulfilled, you will receive a shipping confirmation email with unique tracking number.
  • You can track package status via USPS/UPS official website at any time.
  • Tracking info may take 24–48 hours to update after label generated.

5. Delayed, Lost & Damaged Packages


  • Delivery delays may happen due to weather, carrier capacity, holiday congestion & natural disasters, we are not liable for carrier-caused delaysShopify.
  • If package shows lost / missing for over 10 business days, contact us immediately to file carrier claim.
  • Damaged items upon delivery: Please take photos of package & damaged goods within 48 hours, we arrange reshipment or full refund accordingly.

6. Incorrect Address & Undeliverable Packages


  • Customers must provide accurate, complete US shipping address at checkout.
  • We are not responsible for failed delivery caused by wrong/invalid address.
  • Undeliverable & returned packages: Buyer pays re-shipping fee to resend; or we process full refund minus original shipping cost.

7. Customs & International Notes


This policy only applies to United States domestic shipping. We do not ship internationally at this time. No customs duties or import taxes apply to US domestic orders.

8. Policy Updates


We reserve the right to revise this shipping policy at any time. Updated terms will be posted on store page immediately.